Zero Tolerance Policy

September 27, 2013

To: All Service Providers in San Diego and Imperial Counties
From: Carlos Flores, Executive Director
Subject: SDICDSI/SDRC Zero Tolerance Policy

The San Diego-Imperial Counties Developmental Services, Inc. (SDICDSI) and San Diego Regional Center (SDRC) have zero tolerance for the abuse or neglect, in any form, of persons with developmental disabilities. To reinforce this important tenet, our Board of Directors has approved a Zero Tolerance Policy regarding client abuse and neglect. The purpose of this memorandum is to notify you of this policy.

A service provider who has knowledge of, or suspects the abuse or neglect of an SDRC client is required by law to file a report to the appropriate entities pursuant to Welfare & Institutions Code Section 15630.

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The entities for reporting suspected abuse or neglect in San Diego County are:

  • To report child abuse contact the Child Abuse Hotline at 800-344-6000 and submit a form SS 8572 (attached) as instructed;
  • To report elder and dependent adult abuse contact Adult Protective Services at 800-510-2020 and submit a form SOC 341 (attached) as instructed;
  • To report elder and dependent abuse in a residential facility call Adult Protective Services or the Long Term Care Ombudsman Program at 800-640-4661.

The entities for reporting suspected abuse or neglect in Imperial County are:

  • To report child abuse contact the Child Abuse Hotline at 877-858-7750 (toll free) or 760-337-7750 and submit a form SS 8572 as instructed;
  • To report elder and dependent adult abuse contact Adult Protective Services at 760-337-7878 and submit a form SOC 341 as instructed;
  • To report elder and dependent abuse in a residential facility call Adult Protective Services or the Long Term Care Ombudsman Program at 760-339-6457.

Service providers have a legal responsibility to protect clients from abuse and neglect. Any service provider who fails to report client abuse or neglect may be subject to penalties defined in law [Welfare & Institutions Code Section 15630 (h)]. In addition, upon becoming aware of a reportable incident or allegation of abuse or neglect of a client, service providers must take immediate action to protect the health and safety of the involved client and all other clients receiving services from SDRC.

Service providers must ensure that all of their respective employees are fully informed of the SDICDSI/SDRC Zero Tolerance Policy and mandatory abuse and neglect reporting laws. Each service provider employee must be knowledgeable of her or his responsibility to protect clients from abuse and neglect, the signs of abuse and neglect, the process for reporting suspected abuse or neglect, and the consequences of failing to follow the law.

Your cooperation in this very important matter is appreciated.