Appeals & Complaints

San Diego Regional Center (SDRC) is committed to building strong partnerships with individuals and families, and our goal is to be responsive to each person’s unique circumstances and individualized service needs. However, despite our best efforts, there may be a time when an applicant for, or a recipient of, services from the San Diego Regional Center disagrees with the decision we have made.

If you disagree with a decision we have made at SDRC, you may ask us to review our decision to make certain all information was considered. Most issues are resolved informally through this process of open discussions with your Service Coordinator or his/her supervisor (Program Manager). If, however, the matter continues to be unresolved to your satisfaction, you may request to participate in the Fair Hearing Process, which may include mediation, an informal hearing or an http://www.dds.ca.gov/Complaints/Home.cfm fair hearing.

The California Welfare and Institutions Code Section 4700 mandates that Regional Centers shall have a fair hearing procedure for resolving conflicts between the Regional Center and applicants for, or recipients of, service. This procedure may be used to appeal any action of the Regional Center which is believed to be illegal, discriminatory or not in the best interest of the applicant or recipient.

  • To learn more about the DDS Fair Hearing or Complaint Process, click here.
  • To learn about the SDRC Community & Staff Whistleblower Policy, click here.